They say time flies when you’re having fun…I have to say I agree.
Time also flies when you’re answering questions, learning new things, and meeting new people. All things we’ve been doing for a week and a day, today.
My brain often races at night, probably because it’s the only time the kids aren’t making much noise. One particular night, the night before we opened the store the first time, I remember thinking about my first trip to Young Family Feed. I wandered the store, looked at the shelves, and found the dollar bin that my dear friends told me about. I dug around that for a few minutes, meandered toward the front counter, and stared at the feed board.
I was buying feed from a big box store and thought maybe I could find something I would like at the little feed store that was full of charm. Jack started talking to me and asking questions and listened to everything going on with Risky, the feeds we tried, and the times we made progress, the times we stalled. He listened, and he asked questions, and he finally made a recommendation.
So began my switch to using Young Family Feed for my feed needs. I changed products a few times, asked lots of questions, began growing fodder, and continued shopping there. They helped me find a good dog food, helped me get my hands on the barley I need to grow fodder. They always asked how I was, in a genuine way.
I looked forward to my trips to the feed store.
As I lay awake, considering all of this, I realized that I would now be answering questions. I would now be the one telling people about the products and what products are good for what application. I would have to learn about the things I don’t use, but I would have to learn when/where/what/why they would or could be used.
Each day, I’ve learned something new about something we carry. I’ve learned about products we don’t carry. I’ve learned about products we could carry. I’ve learned about products I never would have heard of.
I love answering questions, I love helping people find a solution that fits their needs. This week has been a real eye opener for me. I can’t tell you how many times I would answer one set of questions (or find an answer) for someone standing at the counter, only to switch gears because someone on the phone had a different set of questions they needed answered.
I left today with a few things in my “to-do” pile that I just wasn’t able to get to through the course of the day. At first, I was a little frustrated that they weren’t done, but I had an appointment to make after we closed, so I couldn’t stay late. But as I drove, I realized my pile doesn’t only represent what I didn’t get done. It represents the best interruptions – the people I am meeting every day. The conversations I am having, the questions I am answering (or trying to), and the beautiful souls approaching the counter.
I’ll take a pile of not quite done paperwork at the end of every day if it means the smiles, warmth, and purpose that is filling my days.
Folks, I’ve manned the counter for a week and a day, and I cannot tell you how incredible it’s been. I’m thankful that a week and a day is really just the beginning to a journey that I hope and believe will span many years.